7.1 - Product Guarantee

Max offers a 30-day money-back satisfaction guarantee (less shipping charges and fees) to all Customers and Associates who purchase products directly from Max International or an authorized Associate. If for any reason a Customer or Associate who has purchased products directly from Max International or an authorized Associate is dissatisfied with any Max product, he or she may return the unused portion of the product to Max along with valid proof of purchase for a full refund (less shipping charges) within 30 days from the date of purchase. Following this 30 day period, returned items must also be in Resalable (see definition of “Resalable” in Section 11) condition and will be subject to an additional 10% restocking fee. This product satisfaction guarantee applies only to Max products and does not apply to starter kits or sales aids purchased by Associates. Starter Kits and sales aids are subject to the refund provisions in Section 7.4, below. If an Associate returns $300.00 or more of merchandise for a refund in any 12 consecutive month period (excluding damaged merchandise, which will be replaced), the return(s) constitute an inventory repurchase and Max will repurchase the goods pursuant to the terms of Section 7.4 and cancel the Associate Agreement.

7.2 - Returns by Retail Customers

Max offers, through its Associates, a 100% 30 day money-back guarantee to all retail customers. Every Associate is bound to honor the retail customer guarantee. If, for any reason, a retail customer is dissatisfied with any Max product, the retail customer may return the unused portion of the product to the Associate from whom it was purchased, within 30 days, for a replacement, exchange or a full refund of the purchase price (including shipping costs).