Max International
Shipping & Handling Policy
(“Shipping Policy”)
Effective Date: October 20, 2025
Order Processing
All orders are generally processed within 1–3 business days after payment is received by Max International. Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders or inventory delays, shipment times may be slightly extended. You will be notified by email if there is a significant delay in your order.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. After the order is processed, estimated delivery times are as follows:
Orders shipped outside the United States may be subject to additional shipping delays. Delivery delays can occasionally occur due to carrier issues, customs, or weather conditions.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will become active within 24 hours.
Shipping Locations and International Shipping
We currently ship to addresses within the United States, Canada, New Zealand, Australia, and many other countries. Special rates and local policies may apply for orders being shipped outside of the United States.
Customs, Duties, and Taxes
For shipments outside the United States, Max International is not responsible for any tariffs, customs fees, import duties, taxes, or similar amounts applied to your order during or after shipment. All such taxes, fees and duties are the responsibility of the customer.
Damaged or Lost Shipments
Max International is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about your order or shipping, please contact our Customer Service team at:
(801) 316-6380
support@livemax.com
United States
Canada
Australia
New Zealand
Philippines
Canada
|
English
